CreamFab Return, Refund, Exchange & Shipping Policy

At CreamFab, we are committed to providing premium-quality women’s shapewear that helps you feel confident and comfortable. Since our products are intimate wear, we prioritize hygiene, safety, and customer satisfaction.

For hygiene reasons, CreamFab follows a strict no-return policy. However, we offer a free one-time size exchange within 3 days of delivery and full protection for damaged or incorrect items.

Please read our policy carefully before placing your order.

1. The 30-Second Version

• Wrong size? Request one free size exchange within 3 days of delivery.
• Damaged or incorrect item? Contact us within 7 days for a free replacement or full refund after verification.
• Changed your mind? We do not accept general returns or change-of-mind refunds.
• Refused a prepaid order with Standard Delivery? The applicable shipping charges will be deducted from your refund.
• Refused a prepaid order with Express Delivery? If your order is not delivered within 4 days and you subsequently refuse to accept it, you are eligible for a full refund, including shipping charges, subject to verification.
• Order cancellation? Orders can only be cancelled before dispatch.

2. No-Return Policy

Due to the intimate nature of our products and our commitment to hygiene and customer safety, all CreamFab products are non-returnable once delivered, except where a remedy is required under applicable law or expressly provided in this policy.

We do not accept returns or issue refunds for reasons such as:

• Change of mind after delivery.
• Selecting the wrong size when placing an order, except through our eligible one-time size exchange.
• Personal preference regarding the product’s appearance, style, or fit, except through our size exchange policy.
• Products that have been worn, washed, used, damaged by the customer, or returned without their original packaging and tags.

However, this policy does not affect your eligibility for a size exchange or protection against damaged, defective, or incorrectly supplied products.

3. One-Time Size Exchange — Free

We understand that finding the right fit is important. If the size you ordered does not fit, CreamFab offers one free size exchange per order, subject to the following conditions.

Eligibility Requirements

To qualify for a size exchange:

• You must request the exchange within 3 days of receiving your order.
• The product must be unused, unworn, and unwashed.
• The product must be returned in its original packaging with all tags intact.
• The product must be free from stains, perfume, deodorant marks, and other signs of use.
• The requested replacement size must be available in stock.

Exchange Shipping Charges

• Your first eligible size exchange is free.
• If CreamFab ships the wrong size, we will cover the associated shipping costs.
• A second size exchange for the same order will not be provided under this free exchange policy.

What If Your Requested Size Is Unavailable?

If the required replacement size is unavailable, we will inform you and offer an appropriate resolution, such as store credit or another mutually agreed option, subject to applicable law.

How to Request an Exchange

1. Contact our customer support team within 3 days of delivery.
2. Provide your order number, the size received, and the size you need.
3. Our team will verify your request and arrange a reverse pickup where available or provide return instructions.
4. Once the returned product is received and inspected, your replacement will be dispatched, generally within 48–72 hours after verification.

Please do not ship a product back without contacting our support team first.

4. Damaged, Defective, or Incorrect Items

Your satisfaction matters to us. If you receive a product that is:

• Damaged during delivery.
• Defective or faulty.
• Different from the product you ordered.
• Incorrect in size due to a fulfilment error by CreamFab.

Please contact our customer support team within 7 days of receiving your order.

What You Need to Provide

To help us resolve the issue quickly, please share:

• Your order number.
• A clear description of the issue.
• Clear photographs of the product and its packaging.
• An unboxing video, if available.

After verification, we will arrange an appropriate resolution, such as a free replacement or a full refund, in accordance with applicable law and the circumstances of the issue.

Important: The no-return policy does not prevent you from seeking an appropriate remedy for a damaged, defective, or incorrectly supplied product.

5. Refund Policy for Refused or Unaccepted Prepaid Orders

If you place a prepaid order but refuse to accept the delivery, the applicable refund will depend on the delivery service selected at checkout.

A. Standard Delivery

If you select Standard Delivery and subsequently refuse to accept your prepaid order:

• Your refund will be processed after the returned shipment is received and the order is verified.
• The applicable shipping charges will be deducted from the original order amount.
• The remaining eligible amount will be refunded to your original payment method.

Refund calculation:

Refund Amount = Original Order Amount − Applicable Shipping Charges

This deduction applies to refused or unaccepted prepaid orders and is separate from the free size exchange policy.

B. Express Delivery

We want customers who choose Express Delivery to receive their orders within the promised timeframe.

If you select Express Delivery and your order is not delivered within 4 calendar days from the order date, and you subsequently refuse to accept the order:

• You will be eligible for a full refund of the original order amount.
• Express shipping charges will not be deducted.
• The refund will be processed after verification of the order and delivery records.

Refund calculation:

Refund Amount = Full Original Order Amount

This protection applies to eligible prepaid orders placed with Express Delivery. It does not apply where delivery was attempted within the promised timeframe but the customer was unavailable, refused delivery for another reason, or provided incorrect or incomplete delivery details.

Any applicable statutory rights remain unaffected.

6. Refund Processing

For approved refunds:

• Refunds will generally be initiated within 7 business days after the relevant verification is completed.
• Refunds will be issued to the original payment method wherever possible.
• The time taken for the amount to appear in your account may depend on your bank or payment provider.
• We will notify you when your refund has been initiated.

For damaged, defective, or incorrect products, the refund or replacement will be handled according to the circumstances and applicable consumer protection requirements.

7. Order Cancellation

Orders may be cancelled only before they are dispatched.

• If your cancellation request is approved before dispatch, any eligible prepaid amount will be refunded.
• Once an order has been dispatched, it cannot be cancelled through our standard cancellation process.
• If a dispatched order is refused or returned undelivered, the applicable Standard or Express Delivery policy described above will apply.

Nothing in this section limits any cancellation or refund rights available under applicable law.

8. Size Guide and Fit Assistance

To help you select the correct size, we strongly recommend reviewing our Size Guide before placing an order.

If you are unsure which size to choose, please contact our customer support team before ordering. We will be happy to help you select the most suitable size.

Choosing the correct size before ordering helps reduce unnecessary exchanges and ensures a better shopping experience.

9. Your Consumer Rights

CreamFab aims to maintain high standards of product quality, hygiene, and customer service.

Nothing in this policy excludes or limits any rights or remedies available to consumers under the Consumer Protection Act, 2019, or other applicable laws of India.

Where applicable law provides a consumer with a right to a refund, replacement, repair, or another remedy, that right will prevail over any conflicting provision of this policy.

10. Contact Us

For questions about your order, size exchanges, damaged products, or refunds, please contact the CreamFab customer support team through our official website.

Please include your order number and relevant details so we can assist you as quickly as possible.

Thank you for choosing CreamFab.

We appreciate your trust and are committed to helping you find your perfect fit while maintaining the highest standards of hygiene and customer care.

CreamFab — Shape. Support. Slay.