Shipping Policy

Welcome to CreamFab. We strive to deliver your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–2 business days after payment is successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email after placing your order and a shipping confirmation with tracking details once your order has been dispatched.

Shipping Time

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Free Shipping on all prepaid orders above ₹999.
• Shipping charges for orders below ₹999 will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS (where applicable). You can use this link to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order. CreamFab is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

While we aim to deliver every order within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control. We appreciate your patience and understanding in such cases.

Damaged Packages

If your package arrives damaged or appears to have been tampered with, please do not accept the delivery if possible. If you have already accepted it, contact us within 48 hours of delivery with your order number and clear photos or a video of the package and product.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team. We are happy to assist you.